The Domiciliary Care Manager will be responsible for the day to day management of the business, including administration and coordination teams, along with business development of key customer relationships with Local Authority, NHS and private commissioners of services.
They will possess good working knowledge of health and social care, particularly in relation to supported living and community based care delivery. They will also have strong people management skills and sound commercial understanding.
Manage the day to day running of the business, including all relevant line management and ongoing development responsibilities for the Coordination, Recruitment, Training and Administration Team.
Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilise relationships to promote business growth or ensure prevention or resolution of issues.
Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits.
Complete relevant quarterly quality audits with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business.
Make sure the office maintains accurate and up to date records and reporting systems in accordance CQC requirements and company policy
Implement and monitor quality management and improvement systems. Lead investigations on more complex complaints and serious incidents.
Manage local tenders and mini-bids as they arise with support from the contracts team, including preparing and reviewing the commercial aspects of proposals for customers in conjunction with finance and oversee the setup of all new packages of care from the point of referral
Provide leadership, management and support to the team.