Job Title

Helpdesk Manager

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Job Description

We are currently seeking a talented IT support professional looking to make a significant impact through their work primarily within an education environment but also in small businesses and continue to embed our clients reputation.

Helpdesk manager – Managing one staff, busy Helpdesk. Occasional travel and site support for clients but primarily office based.

Technical Skills required

Good knowledge of –
– Windows Server 2008 – 2016
– Managing Active Directory environments and using Group Policy in an environment of 30+ devices
– DNS, DHCP, and the TCP/IP suite
– WDS, MDT, or other imaging tools (both creating and deploying images)
– Windows 7 – 10
– Office 365

Desirable but not essential
– Virtualisation environments (Hyper-V and VMWare)
– Switch configuration and VLAN management
– SharePoint Online
– iPad deployment and management

Our client is an established IT support company, specialising in the education sector amongst others and famous for their cutting edge approach to education support and exceptional reputation for giving the best service throughout education establishments.

We are therefore seeking an IT professional with a broad support skill set to provide exceptional customer service to clients and their pupils and help maintain their reputation as the best go to support provider for education services.

You’ll enjoy making a significant impact through your work, enabling the learning of students by supporting the wide variety of technologies involved in delivering a modern education. You will be excited about the possibility of developing your skills and training on the job to expand your capabilities. You’ll enjoy delivering quality customer service to staff and students, solving problems efficiently and presenting yourself as a dedicated, trustworthy professional.

A familiarity with key infrastructure systems including Active Directory and Windows technology is essential along with networking skills. Experience providing desktop support and working with a wide variety of hardware would be ideal, and school/college/university support experience is advantageous.

Tags: Helpdesk Manager

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