Technical Designer & Service Contract Manager
We are looking to recruit for a new position within our experienced AV Operational team.
Our client specialise in audio visual solutions to suit our clients in the corporate sector. They cover all areas of the corporate sector and a number of public sector offices and an element of these have service contracts on their equipment. This has now built to a level where it requires more specialised input alongside the developing projects that require technical drawings and support from point of sale through to liaising with the project manager during installation.
The successful candidate will have a dual role.
Firstly to look after the service contracts from the point they place the order with the sales team. They will be first point of call for diagnosis fault finding and if required to visit site, conduct audits and preventative maintenance visits as well as maintaining client relations.
Secondly they require a pre-sales technical system designer to be able to work with the sales team to produce technical connection, design and solutions. These would be technically checked by the successful candidate prior to delivery and any technical queries raised during delivery would look to be resolved by this role.
Perm position – Immediate start
National coverage but needs to be located in Reading as predominantly office based
20 days holiday plus bank holidays + 2 extra at Christmas
Job Description – Candidate will need to be able to show the following:
Audio Visual technical knowledge
Preparation of designs and drawings
Technical training to customers
Giving technical advice in pre and post sales environment
Preferred Field Service experience and problem solve ability.
Experience of a range of equipment in a range of environments including projection, flat screens, interactive technologies, audio solutions, switching, scalers, extenders and digital signage
Fault finding and diagnostics
Excellent PC skills and ability to program touch panels
High level of professionalism
Technical knowledge and install experience of VC systems inc Polycom/Lifesize/Tandberg/Cisco and web based camera solutions.
Engineering health and safety training and knowledge preferred